Zuku Kenya has senior IT Jobs And Graduate internships In Kenya
offering Cable & Satellite TV, high speed Broadband Internet and Telephony, under the brand
name Zuku.
As we continue to expand our network, we are constantly seeking qualified individuals
who have the talent,
passion and desire to be part of a great team.
external infrastructure including cable plant, base stations, data centers, dish farms, power
systems, environment
control and fire suppression systems.
and reliability targets
Ensure that maintenance schedules are promptly, efficiently and effectively carried out and that
standards are met
Design, implementation and management of supporting infrastructure e.g. power backup
and environmental control systems
Coordinate with external parties such as the Local Authorities, KPLC, Road Contractors,
etc regarding any of their works or maintenance that can impact our services
Budgeting for the maintenance department and incorporation into the department budget
10 years relevant work experience, 4 of which should have been in a leadership position
Relevant industry qualification or certification from a recognized organization
Experience of managing network maintenance teams
Knowledge and experience in reading, analyzing, and interpreting technical drawings
Excellent co-ordination, decision making, problem solving, report writing and communication skills
key installations such as Points of Presence (POPs) and Data Centers, including environmental
control systems, fire detection and suppression systems, security systems, power distribution and backup systems.
performance and reliability targets
Ensure that maintenance schedules are promptly, efficiently and effectively carried
out and that standards are met
Develop and manage Service Level Agreements (SLAs) with equipment vendors
7 years relevant work experience, 2 of which should have been in a leadership position
Relevant industry qualification or certification from a recognized organization
Experience in managing data centers and associated infrastructure
Excellent co-ordination, decision making, problem solving, report writing and communication skills
management of our core video, data and voice infrastructure including HeadEnd, video monitoring center, play-out
systems, IP Network, international gateways, international Points of Presence, voice systems,
interconnects, IT
infrastructure, OSS & BSS systems, Enterprise applications, IT Support and Network
Operations Center (NOC).
Video infrastructure and services as per the company’s strategic and tactical objectives
Develop the operational policies and procedures for the various areas within this department
with periodical reviews to ensure continuous improvement and compliance with global best practice
Ensuring that all the companies key infrastructure and services are efficiently and effectively
managed from the Network Operations Center (NOC) and that events are acted upon as per
procedure including
notifying and coordinating with the responsible teams
Ensure that the company’s IT infrastructure and services including the end user hardware
and software, enterprise IT infrastructure and applications are highly reliable, performing optimally
and well secured
Engineering, Information Technology. A Postgraduate qualification in these areas or
Management is an added advantage
10 years relevant work experience, 4 of which should have been in a leadership position
Relevant industry qualification or certification from a recognized organization
Experience of deployment and management of highly complex video or data networks
Experience in a service provider environment particularly where HFC and FTTx are in use is
an added advantage
Excellent co-ordination, decision making, problem solving, report writing and communication skills
Implementation of alerts and alarms for issues such as faults and outages as well as follow
up and coordination with the responsible teams for prompt resolution
Liaising with external parties such as international carriers and content providers during
maintenance activities and problem resolution
Generation and analysis of reports from the various monitoring systems
Engineering, Information Technology.
7 years relevant work experience, 3 of which should have been in a leadership position
Relevant industry qualification or certification from a recognized organization
Experience in monitoring and management of highly complex video or data networks
Excellent co-ordination, decision making, problem solving, report writing and communication skills
In charge of the Section responsible for design, implementation, management, support and
maintenance of all the companies IT infrastructure and services including the end user hardware
and software,
enterprise IT infrastructure and services as well as IT security.
infrastructure and services to meet the companies objectives and requirements
Provision of efficient and effective end user support to ensure high staff productivity
and maximum value from IT investments
Development and enforcement of the company’s information security management policies including Authentication, Anti-Virus, Anti-Spam, Content Filtering and other related functions.
Liaising with end users and other stakeholders to ensure that customer and business requirements
are adequately captured and incorporated into IT systems
Telecommunications, Electrical or Electronics Engineering.
7 years relevant work experience, 3 of which should have been in a leadership position
Relevant industry qualification or certification from a recognized organization
Experience in managing and supporting highly complex and large IT environments
Excellent co-ordination, decision making, problem solving, report writing and
communication skills
as customer installations and site support calls as well as non-field operations including call
center and walk-ins
and a superior service experience
Oversee field operations including the planning, scheduling, supervision, quality control
and follow ups on customer installations and site support calls.
Oversee non-field operations including providing support over the phone, SMS, email, web and other communication channels as well as supporting customers who visit our various designated offices.
Development and implement initiatives to ensure high customer retention and loyalty
Generate and analyze various reports and statistics on how the company is performing
vis-à-vis various KPI’s including customer delight, service level, appointments, agent
productivity, etc
Marketing, Business Administration. A Postgraduate qualification in these areas, or in
Management, is an added advantage.
10 years relevant work experience, 4 of which should have been in a leadership position
Relevant industry qualification or certification from a recognized organization
Experience of leading installation teams, call centers and onsite support teams
Experience in a service provider environment is an added advantage
Excellent co-ordination, decision making, problem solving, report writing and
communication skills
internal and external teams involved in the construction of the last mile infrastructure
that connects customers to our main network.
Manage 3rd party contractors involved in access network construction
Budgeting for access network construction and incorporation into department budget
Ensure that the construction standards are being met
Provide regular feedback to the design and related teams for continuous improvement
Engineering, Building Economics
7 years relevant work experience, 3 of which should have been in a leadership position
Relevant industry qualification or certification from a recognized organization
Experience of managing network implementation teams
Knowledge and experience in reading, analyzing, and interpreting technical drawings
Excellent co-ordination, decision making, problem solving, report writing and communication skills
Successful applicants will be offered a 1 year contract and those who excel will be offered permanent positions.
Prepare and deliver a presentation at the end of the assignment in each department
Attend formal and informal training in relevant areas
Participate in various company projects
Graduated in the years 2010-2011
Relevant work experience either through internships or formal employment
Relevant industry qualification or certification from a recognized organization
Qualified and interested candidates send their application and CV not later than 29th July 2011.
Kindly include the relevant Reference for the position you are applying for in the subject of your
email (e.g. GRAD1001/7/2011) as you send to hr@ke.wananchi.com
Hard copy applications are strongly discouraged.
Wananchi Group is an equal opportunity employer and will offer competitive compensation to the right
candidate.
Only shortlisted candidates will be contacted.
The Zuku Company
Wananchi Group is the first Triple Play operator in Kenya and on the African continent,offering Cable & Satellite TV, high speed Broadband Internet and Telephony, under the brand
name Zuku.
As we continue to expand our network, we are constantly seeking qualified individuals
who have the talent,
passion and desire to be part of a great team.
Head of Maintenance Department
Ref: MNT1001/7/2011
Description:
In charge of two Sections which are responsible for the maintenance of our internal andexternal infrastructure including cable plant, base stations, data centers, dish farms, power
systems, environment
control and fire suppression systems.
Key Responsibilities:
Develop processes for the maintenance of our infrastructure to meet the company’s performanceand reliability targets
Ensure that maintenance schedules are promptly, efficiently and effectively carried out and that
standards are met
Design, implementation and management of supporting infrastructure e.g. power backup
and environmental control systems
Coordinate with external parties such as the Local Authorities, KPLC, Road Contractors,
etc regarding any of their works or maintenance that can impact our services
Budgeting for the maintenance department and incorporation into the department budget
Requirements:
Bachelors’ degree in one of these areas: Telecommunications, Electrical or Mechanical Engineering. A Postgraduate qualification in these areas, or in Management, is an added advantage10 years relevant work experience, 4 of which should have been in a leadership position
Relevant industry qualification or certification from a recognized organization
Experience of managing network maintenance teams
Knowledge and experience in reading, analyzing, and interpreting technical drawings
Excellent co-ordination, decision making, problem solving, report writing and communication skills
Manager – Inside Plant Maintenance
Ref: MNT1002/7/2011
Description:
In charge of the Section responsible for the maintenance of our internal infrastructure atkey installations such as Points of Presence (POPs) and Data Centers, including environmental
control systems, fire detection and suppression systems, security systems, power distribution and backup systems.
Key Responsibilities:
Develop processes for the maintenance of our infrastructure to meet the company’sperformance and reliability targets
Ensure that maintenance schedules are promptly, efficiently and effectively carried
out and that standards are met
Develop and manage Service Level Agreements (SLAs) with equipment vendors
Requirements:
Bachelors’ degree in one of these areas: Electrical or Mechanical Engineering.7 years relevant work experience, 2 of which should have been in a leadership position
Relevant industry qualification or certification from a recognized organization
Experience in managing data centers and associated infrastructure
Excellent co-ordination, decision making, problem solving, report writing and communication skills
Head of Technology Services Department
Ref: TECH1001/7/2011
Description:
In charge of three sections which are responsible for the design, implementation andmanagement of our core video, data and voice infrastructure including HeadEnd, video monitoring center, play-out
systems, IP Network, international gateways, international Points of Presence, voice systems,
interconnects, IT
infrastructure, OSS & BSS systems, Enterprise applications, IT Support and Network
Operations Center (NOC).
Key Responsibilities:
Design, implementation, management, support and maintenance of core Data, Voice andVideo infrastructure and services as per the company’s strategic and tactical objectives
Develop the operational policies and procedures for the various areas within this department
with periodical reviews to ensure continuous improvement and compliance with global best practice
Ensuring that all the companies key infrastructure and services are efficiently and effectively
managed from the Network Operations Center (NOC) and that events are acted upon as per
procedure including
notifying and coordinating with the responsible teams
Ensure that the company’s IT infrastructure and services including the end user hardware
and software, enterprise IT infrastructure and applications are highly reliable, performing optimally
and well secured
Requirements:
Bachelors’ degree in one of these areas: Telecommunications, Electrical or ElectronicsEngineering, Information Technology. A Postgraduate qualification in these areas or
Management is an added advantage
10 years relevant work experience, 4 of which should have been in a leadership position
Relevant industry qualification or certification from a recognized organization
Experience of deployment and management of highly complex video or data networks
Experience in a service provider environment particularly where HFC and FTTx are in use is
an added advantage
Excellent co-ordination, decision making, problem solving, report writing and communication skills
Manager – Network Operations Center
Ref: NOC1001/7/2011
Description:
In charge of the Section responsible for monitoring of all the company’s key infrastructure and services as well as notifications on significant events and coordinating with the responsible teams to ensure that appropriate action is taken.Key Responsibilities:
Ensuring that all the companies key infrastructure and services are efficiently and effectively monitored and managed from the 24×7 Network Operations Center (NOC)Implementation of alerts and alarms for issues such as faults and outages as well as follow
up and coordination with the responsible teams for prompt resolution
Liaising with external parties such as international carriers and content providers during
maintenance activities and problem resolution
Generation and analysis of reports from the various monitoring systems
Requirements:
Bachelors’ degree in one of these areas: Telecommunications, Electrical or ElectronicsEngineering, Information Technology.
7 years relevant work experience, 3 of which should have been in a leadership position
Relevant industry qualification or certification from a recognized organization
Experience in monitoring and management of highly complex video or data networks
Excellent co-ordination, decision making, problem solving, report writing and communication skills
Manager – Information Technology
Ref: TECH1002/7/2011
Description:
maintenance of all the companies IT infrastructure and services including the end user hardware
and software,
enterprise IT infrastructure and services as well as IT security.
Key Responsibilities:
Design, implementation, management, support and maintenance of all the companies ITinfrastructure and services to meet the companies objectives and requirements
Provision of efficient and effective end user support to ensure high staff productivity
and maximum value from IT investments
Development and enforcement of the company’s information security management policies including Authentication, Anti-Virus, Anti-Spam, Content Filtering and other related functions.
Liaising with end users and other stakeholders to ensure that customer and business requirements
are adequately captured and incorporated into IT systems
Requirements:
Bachelors’ degree in one of these areas: Information Technology or related field,Telecommunications, Electrical or Electronics Engineering.
7 years relevant work experience, 3 of which should have been in a leadership position
Relevant industry qualification or certification from a recognized organization
Experience in managing and supporting highly complex and large IT environments
Excellent co-ordination, decision making, problem solving, report writing and
communication skills
Head of Customer Operations Department
Ref: CRM1001/7/2011
Description:
In charge of 2 Sections which are responsible for customer facing field operations suchas customer installations and site support calls as well as non-field operations including call
center and walk-ins
Key Responsibilities:
Development and implementation of policies and procedures that lead to customer delightand a superior service experience
Oversee field operations including the planning, scheduling, supervision, quality control
and follow ups on customer installations and site support calls.
Oversee non-field operations including providing support over the phone, SMS, email, web and other communication channels as well as supporting customers who visit our various designated offices.
Development and implement initiatives to ensure high customer retention and loyalty
Generate and analyze various reports and statistics on how the company is performing
vis-à-vis various KPI’s including customer delight, service level, appointments, agent
productivity, etc
Requirements:
Bachelors’ degree in one of these areas: Engineering, Information Technology,Marketing, Business Administration. A Postgraduate qualification in these areas, or in
Management, is an added advantage.
10 years relevant work experience, 4 of which should have been in a leadership position
Relevant industry qualification or certification from a recognized organization
Experience of leading installation teams, call centers and onsite support teams
Experience in a service provider environment is an added advantage
Excellent co-ordination, decision making, problem solving, report writing and
communication skills
Manager – Access Network Construction
Ref: TECH1003/7/2011
Description:
In charge of the Access Network Construction Section which is responsible for theinternal and external teams involved in the construction of the last mile infrastructure
that connects customers to our main network.
Key Responsibilities:
Develop construction schedules for the access network build to meet company targetsManage 3rd party contractors involved in access network construction
Budgeting for access network construction and incorporation into department budget
Ensure that the construction standards are being met
Provide regular feedback to the design and related teams for continuous improvement
Requirements:
Bachelors degree in one of these areas: Telecommunications, Electrical, Civil or MechanicalEngineering, Building Economics
7 years relevant work experience, 3 of which should have been in a leadership position
Relevant industry qualification or certification from a recognized organization
Experience of managing network implementation teams
Knowledge and experience in reading, analyzing, and interpreting technical drawings
Excellent co-ordination, decision making, problem solving, report writing and communication skills
Graduate Internships 5 positions
Ref: GRAD1001/7/2011
Description:
This is a program that aims to develop raw top talent from the institutions of higher learning through on the job training and development in the various sections within the Technical team.Successful applicants will be offered a 1 year contract and those who excel will be offered permanent positions.
Key Responsibilities:
Undertake hands on assignments within each department in the Technical teamPrepare and deliver a presentation at the end of the assignment in each department
Attend formal and informal training in relevant areas
Participate in various company projects
Requirements:
Minimum Upper 2nd Class honors or equivalent degree in one of these areas: Information Technology, Telecommunications, Electrical, Civil or Mechanical Engineering, Building Economics, Survey & Photogrammetry, Geometrics, Geographical Information Systems.Graduated in the years 2010-2011
Relevant work experience either through internships or formal employment
Relevant industry qualification or certification from a recognized organization
Qualified and interested candidates send their application and CV not later than 29th July 2011.
Kindly include the relevant Reference for the position you are applying for in the subject of your
email (e.g. GRAD1001/7/2011) as you send to hr@ke.wananchi.com
Hard copy applications are strongly discouraged.
Wananchi Group is an equal opportunity employer and will offer competitive compensation to the right
candidate.
Only shortlisted candidates will be contacted.
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